Shipping policy

Thank you for choosing Froth Haus! Every order is packed with care to keep your matcha fresh from our hands to yours.

Where we ship

We currently ship within the United States and to Canada.

Processing time

Orders are processed and shipped within 1–3 business days (Monday through Friday, excluding U.S. holidays). Orders placed after 3 PM ET or on weekends and holidays are processed the next business day. During launches, restocks, and busy periods, processing may take a little longer. If there's an unusual delay, we'll let you know.

Shipping rates and delivery times

United States: FREE standard shipping on all orders. Estimated delivery is 3–7 business days after your order ships.
Canada: Shipping rates are calculated at checkout. Estimated delivery is 7–14 business days after your order ships.

Delivery times are estimates provided by the carrier and aren't guaranteed. Weather, carrier volume, and customs can cause delays.

Order tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Tracking may take up to 24–48 hours to update after your label is created.

Customs, duties, and taxes (Canada)

Orders shipped to Canada may be subject to import duties, taxes, or brokerage fees charged by Canadian customs or the carrier. These fees are the customer's responsibility and aren't included in your order total. Refused or unclaimed packages due to unpaid fees won't be refunded.

Shipping address

Please double-check your shipping address at checkout. If you notice a mistake, email us at hi@frothhaus.com as soon as possible. We can update your address if your order hasn't shipped yet. We aren't responsible for orders delayed, lost, or delivered to an incorrect address entered at checkout. If a package is returned to us because of an incorrect or incomplete address, we can reship it once the customer pays the new shipping cost.

Lost, stolen, or delayed packages

If your tracking hasn't updated for [7] business days, or your order shows as delivered but you haven't received it, please check with neighbors and your local carrier first, then contact us at hi@frothhaus.com within 7 days of the expected or listed delivery date. We'll work with the carrier to find your package. If it's confirmed lost in transit, we'll send a replacement or issue a refund as described in our Refund Policy.

Damaged, incorrect, or missing items

If your order arrives damaged, you receive the wrong item, or something is missing, email us at hi@frothhaus.com within 7 days of delivery. Include your order number and photos of the item, packaging, and shipping label. For full details, see our Refund Policy (https://frothhaus.com/policies/refund-policy).

Heat and storage

Matcha is sensitive to heat, light, and moisture. Please bring your package inside promptly after delivery, especially in warm weather, and store your matcha as recommended once it arrives.

Questions?

We're happy to help. Reach us anytime at hi@frothhaus.com.